So I posted my last blog entry “Kickstarter: Great idea, bad experience” today at around 1pm.
I also send out a tweet to my followers highlighting this blog entry.
By now, we all know the power of social media, and just some of the stories that were picked up by the media in which customer’s posted to media outlets in order to receive coverage and attention to what was going on. There was the AirBNB scandal where a customer trashed and robbed a home-owner in San Francisco. There’s also the Ocean Marketing blunder where the PR representative/”CEO” went off on not only the customer, but also Mike, the co-creator of Penny-Arcade and received tons of backlash from the gaming community.